Shipping & Returns Policy

At RAZ, our goal is simple: get your vape to you fast, fresh, and frustration-free. Every product you order is backed by our commitment to premium service from checkout to final puff. Below you’ll find everything you need to know about our shipping process and return terms.

Shipping Information

Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive an order confirmation immediately and a tracking number as soon as your order ships.

Shipping Methods
We partner with trusted carriers to ensure secure and timely delivery. Shipping options will vary based on your location and will be displayed at checkout. We currently offer:

  • Standard Shipping (3–5 business days)

  • Express Shipping (1–3 business days)

Shipping Costs
Shipping fees are automatically calculated at checkout based on your location and selected delivery speed. Orders over a certain value may qualify for free shipping keep an eye out for current offers.

Tracking Your Order
Once your package is shipped, you’ll receive a tracking number via email. You can use this to follow your order in real time until it lands at your door.

Delivery Issues

If your package arrives damaged or doesn’t show up within the estimated delivery window, don’t panic — we’ve got your back.

  • Lost or Missing Packages: If your tracking shows delivered but you didn’t receive it, contact us within 72 hours of the marked delivery time so we can investigate and resolve it.

  • Damaged Orders: If your item arrives broken, leaking, or defective, please email us immediately with photos of the packaging and product. We’ll either replace it or issue store credit.

Note: We are not responsible for delays caused by shipping carriers, weather events, or incorrect addresses provided by the customer.

Returns & Exchanges

Due to the nature of our products, we do not accept returns on used or opened vape products for health and safety reasons. However, your satisfaction matters — and we will always make things right if there’s a genuine issue.

You may request a return or exchange for the following cases:

  • You received the wrong product

  • Your item arrived damaged or defective

  • Your device is not functioning properly upon arrival

Return Conditions:

  • Requests must be made within 7 days of receiving your order.

  • Items must be unused, unopened, and in their original packaging to qualify for a return.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, a refund will be issued to your original payment method or offered as store credit, depending on your preference.

Order Cancellations & Changes

Need to change or cancel your order? We get it. Contact us at within 1 hour of placing your order and we’ll do our best to update or cancel before it ships. Once the order is processed and shipped, cancellations are no longer possible.

Need Help?

We’re not here to hide behind small print or confusing policies. If something’s wrong, reach out our team is responsive, helpful, and fast. We aim to resolve most issues within 24 hours.

For all support inquiries, email: